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UID:submissions.supercomputing.org_SC23_sess503_job209@linklings.com
SUMMARY:HPC Engineer, User Assistance, Entry Level (Hybrid Eligible)
DESCRIPTION:The Organization:\nThe National Center for Computational Scien
 ces (NCCS) provides groundbreaking computational and data science infrastr
 ucture for technical and scientific professionals to accelerate scientific
  discovery and engineering advances across a broad range of disciplines. A
 s an important part of the broader High-Performance Computing (HPC) infras
 tructure, the division also hosts the Oak Ridge Leadership Computing Facil
 ity (OLCF), a Department of Energy Office of Science User Facility. NCCS s
 erves multiple agencies including DOE, NOAA, and the Air Force. The NCCS a
 lso supports the Quantum Computing User Program (QCUP) which provides acce
 ss to pioneering quantum computing resources.  \n\nThe Team:\nThe NCCS Use
 r Assistance (UA) Group provides technical support for advanced computing 
 resources and workflows including high-performance computing (HPC) and Qua
 ntum, generates documentation about NCCS resources, and develops and deliv
 ers training to users of the center’s resources. NCCS UA members are also 
 responsible for developing tools and technical solutions and serve as amba
 ssadors for users and the rest of the organization.  \n\nMajor Duties/Resp
 onsibilities:\nThe role comprises the following primary functions:\nTake t
 echnical ownership of user reported problems and provide hands-on support 
 for scientific applications and libraries and users of high-performance co
 mputing, clusters, quantum, and other sophisticated computing resources.  
 \nCompile and debug large science and engineering applications.  \nIdentif
 y and resolve system-level bugs in conjunction with other technical staff.
   \nWork with vendors to resolve issues and implement changes as necessary
 .  \nInstall third-party software applications and tools and provide docum
 entation for usage.  \nDevelop and implement system tests to ensure newly 
 deployed systems can support user workloads.   \nProactively ensure that u
 sers have up-to-date information about the system, including any changes a
 nd their impact on the users. User Support staff are very involved in rese
 arching and developing documentation and reference material during system 
 early-use and upgrade phases, as well as maintaining them throughout syste
 m operation.  \nParticipate in the development, maintenance, and delivery 
 of training and outreach materials to users.  \nRespond to general adminis
 trative questions (e.g., system status, requests for accessor special acco
 mmodation, etc)  \nImplement special projects as requested (e.g., metrics,
  cyber security, policy discussions).   \nActively participate and advocat
 e for users during planning of system configuration, policy creation, outa
 ges, and other user impacting events.  \n \nBasic Qualifications:\nBachelo
 r’s degree in computer science or related field\nPrior experience with mul
 tiple programming languages and technologies including at least one of the
  following:\nFortran\nC\nC++\nPerl\nPython\nShell scripting (e.g., bash, k
 sh) in a Linux or Unix environment \n\nPreferred Qualifications:\nBachelor
 ’s degree and 2+ years of relevant experience, or MS and 1+ year of releva
 nt experience\nExperience building and installing scientific software and 
 other 3rd party software applications on HPC systems\nExperience with HPC 
 schedulers and resource managers\nExperience executing scientific software
  on HPC systems\nExperience writing user documentation\nExperience develop
 ing and delivering training for users\nStrong technical and analytical ski
 lls\nStrong verbal and written communication skills\nMaintains the highest
  level of professionalism at all times when interacting with internal and 
 external customers\nDemonstrates a high-energy, positive attitude and comm
 itment to quality customer service\nContributes to a positive team environ
 ment within the center by demonstrating a strong work ethic, effectively c
 ommunicating with others, and proactively anticipating center and user nee
 ds\nExperience coordinating and running support teams\nUnderstanding of th
 e requirements of a DOE, DoD, and/or NSF HPC center\n\nBenefits:\nORNL off
 ers competitive pay and benefits programs to attract and retain talented p
 eople. The laboratory offers many employee benefits, including medical and
  retirement plans and flexible work hours, to help you and your family liv
 e happy and healthy. Employee amenities such as on-site fitness, banking, 
 and cafeteria facilities are also provided for convenience.\n\nOther benef
 its include: Prescription Drug Plan, Dental Plan, Vision Plan, 401(k) Reti
 rement Plan, Contributory Pension Plan, Life Insurance, Disability Benefit
 s, Generous Vacation and Holidays, Parental Leave, Legal Insurance with Id
 entity Theft Protection, Employee Assistance Plan, Flexible Spending Accou
 nts, Health Savings Accounts, Wellness Programs, Educational Assistance, R
 elocation Assistance, and Employee Discounts.\n\nIn addition, we offer a f
 lexible work environment that supports both the organization and the emplo
 yee. A hybrid/onsite working arrangement may be available with this positi
 on.\n\n
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